E-learning Training Regulation

1. Scope of Application
The Training Regulation establishes the guidelines governing the operation of the e-learning training activities of Happiness Business School, represented by its management, and is subject to revision whenever changes occur in training processes.

2. Entity Policy and Strategy
Happiness Business School aims to promote more positive workplaces through lectures and training, by both assisting managers and directors in creating better conditions for happiness to occur, and by promoting each employee’s own happiness and intrinsic motivation. Corporate happiness is viewed as a shared effort, in which the company and the employee work side by side, both being responsible for it.

2.1 Mission
Happiness Business School’s mission is to empower organisations to promote happiness in the workplace, fostering careers with greater purpose.

2.2 Training Modalities and Organisation
The training offered includes initial training, skills enhancement, and continuous training. The delivery method used is e-learning.

2.3 Target Audience
The training organised by Happiness Business School is aimed at the general public (unemployed and employed individuals) interested in the training offered, or at corporate clients.

2.4 Course Structure
a) Happiness Business School’s training is modular in nature.
b) Trainees receive the training manual in digital format.
c) Course programmes are reviewed and updated annually, while maintaining their essential structure.

2.5 Trainers’ Pool
Happiness Business School maintains a pool of trainers updated by training area.

2.5.1 Recruitment and Selection of Trainers

Recruitment:
a) Trainers are recruited into the Trainers’ Pool.
b) Following an application, the training manager conducts a competency assessment of the trainer by reviewing their CV to determine if they meet the requirements to join the Trainers’ Pool. A recruitment interview is also conducted.

Requirements to Join the Trainers’ Pool:

• Academic and professional qualifications aligned with the proposed areas of activity
• Professional experience

Selection:
After scheduling a training session, the training manager identifies a trainer from the pool whose profile is suitable to deliver the course. The manager communicates the planned training via email and verifies the trainer’s availability to deliver the training on the proposed dates.

3. General Operating Conditions
a) A maximum number of participants is established for each training session, adjusted to available pedagogical, human, and material resources.
b) Any changes to the training schedule will be communicated in a timely manner and adequately compensated in training hours.

4. Methods of Dissemination, Registration, Selection, Attendance, and Trainee Assessment

4.1 Dissemination
The training plan and scheduled courses will be promoted via email to the client and alumni database, on the official website, and through social media posts.
During dissemination, recipients are always informed about course content, duration, attendance requirements, fees, registration periods, and other relevant information.

4.2 Registration
Registrations for the general public take place during the period set and announced for each course. In the absence of a defined period, registration must be completed at least 10 working days before the course start date by submitting a registration form. Upon receipt of the form, the trainee is accepted or declined depending on whether prerequisites are met.
a) During registration, the trainee must accept the terms and conditions of the current Happiness Business School regulation.
b) Registration is formalised by completing a registration form, submitted physically or via email, along with payment of the registration fee by the client/trainee.
c) Happiness Business School reserves the right to cancel a trainee’s registration or participation due to inappropriate behaviour.

4.3 Selection
Candidates for participation are selected according to the criteria set out in the course framework. Additionally, for courses open to the general public, the trainee is accepted or declined based on the maximum number of available places.

4.4 Attendance
Trainees must comply with the attendance requirements specified in the course programme. In the absence of specific conditions, general attendance rules apply, requiring at least 95% attendance of the total course hours.
a) Attendance is monitored via reports provided by the Moodle platform.
b) Participants who do not attend all modules or fail to submit assessment components may still request a certificate of attendance and/or a remedial plan to complete the course successfully.
c) Participation in the training grants the trainee the right to a professional training certificate, provided attendance conditions are met and the trainee achieves satisfactory performance according to the course programme.

4.5 Trainee Assessment
a) Trainees are evaluated at three different stages, resulting in a quantitative grade at the end of the course.
b) A diagnostic assessment is applied during the first synchronous session to determine trainees’ prior knowledge of the course topics. The results may adjust the session content to meet learners’ needs. This assessment is conducted orally by the trainer.
c) Continuous formative assessment is conducted throughout the course using exercises, practical simulations, and other instruments. Trainers observe trainees’ behaviour and assess them according to the learning evaluation grid, including attendance, participation, interpersonal relationships, etc., scored on a scale from 0 (poor) to 20 (excellent).
d) In the final session, a summative assessment may be conducted via a knowledge test or final exercise. The final grade is the average of formative and summative evaluations. Scores below 10 are considered “fail”; scores of 10 or higher are considered “pass”.

4.6 Certificates
Trainees achieving a positive formative evaluation average above 10 receive a professional training certificate free of charge.

5. Cancellation Policy, Interruptions, and Remedial Measures

We work with a limited number of participants to ensure we can meet the real needs of each attendee. Each registration takes a spot that could have gone to someone else, which is why we have the following cancellation policy:

• Enrolling in any Happiness Business School training signifies acceptance of this cancellation policy.
• Cancelling the registration incurs a penalty of 20% of the total training fee, which is non-refundable.
• Cancelling up to 20 business days before the course start date will result in a refund of 80% of the total training fee.
• Cancelling between 20 and 10 business days before the course start date will result in a refund of 50% of the total training fee.
• Cancelling within 10 business days prior to the course start date, or failing to attend, will not be eligible for a refund.
• In the case of installment payments, refunds are calculated based on the amount paid, in accordance with the provisions above.
• If you are unable to attend, you may send a substitute participant, provided we are notified at least one week in advance.
• In case of no-show, there is no possibility of rescheduling or refund.
• The holding of training sessions is subject to a minimum number of participants. If the minimum is not reached, the training will be canceled or postponed, and participants may choose either a full refund or transfer to the new course date.
• If a trainee does not achieve a satisfactory result in the course, they may request additional measures, referred to as corrective measures, which allow them to achieve the required performance. Upon request, the training provider will provide the trainee with an alternative plan (whenever possible and/or applicable) to complete the training successfully. These measures may involve additional costs.

6. Training Operation Conditions

6.1 Training Venue
Happiness Business School delivers training online via the Moodle learning platform, ensuring accessibility, comfort, and suitability for the teaching methodologies.

6.2 Training Schedule
a) The asynchronous component has no fixed schedule and may be completed according to the trainee’s availability within deadlines. Synchronous sessions are held on pre-defined dates and times, requiring mandatory attendance for real-time interaction with the trainer and peers.
b) If, for reasons beyond its control, Happiness Business School cannot fully deliver the planned training, appropriate adjustments may be made, with prior notification to trainees.

6.3 Right of Reservation
Happiness Business School reserves the right to change trainers, the training venue, or schedule, provided that course objectives are not compromised, and will communicate changes as early as possible.

7. General Obligations of the Parties

7.1 Trainees’ Rights and Duties

7.1.1 Trainee Rights
Trainees are entitled to:

• Participate in training according to the course methodologies
• Enter into a training contract with the training provider
• Receive all training documentation digitally
• Obtain a Professional Training Certificate if achieving a grade above 10, or a Certificate of Participation otherwise
• Be informed in advance of any schedule changes
• Be informed of evaluations by trainers, verbally and in writing
• Receive a response to complaints or requests within five working days
• Be allowed up to 5% justified absences, unless otherwise specified
• Be covered by personal accident insurance
• Ensure the confidentiality of personal data

7.1.2 Trainee Duties
Trainees must:

• Attend all sessions punctually and regularly
• Refrain from actions that may harm the training or the provider
• Not disclose information about equipment, processes, or training materials
• Complete all exercises and assessments required by the provider
• Attend at least 95% of total training hours
• Justify absences in writing
• Communicate any changes to personal data in the registration form

7.2 Trainers’ Rights and Duties

7.2.1 Trainers’ Rights
Trainers are entitled to:

• Participate in course design, development, and evaluation criteria
• Enter into a service contract with the training provider
• Receive a statement of the training activity delivered
• Receive agreed remuneration
• Access Moodle and all necessary conditions for course delivery
• Obtain detailed information about the trainee group, topics, objectives, didactic resources, and audiovisual tools
• Submit written requests or complaints to course coordination, receiving a response within five days

7.2.2 Trainers’ Duties
Trainers must:

• Strive to achieve course objectives, considering the trainee profile
• Cooperate with beneficiary organisations and other stakeholders
• Prepare each session in advance, including plans, supporting materials, audiovisual resources, and assessments
• Uphold behaviour fostering trust and mutual understanding
• Ensure confidentiality regarding training processes and participants
• Care for equipment and resources
• Be punctual and present
• Report critical incidents to coordinators
• Return all documentation at the end of the training period
• Submit session plans at least four days in advance
• Deliver trainee evaluations, training process evaluations, and assignments within eight days after the course
• Complete and sign session summaries at the start of each session

7.3 Training Manager Responsibilities
The training manager is responsible for:

• Conducting training needs assessments
• Planning training activities
• Preparing training frameworks (with support from pedagogical coordination and trainers)
• Overseeing trainer recruitment and selection
• Promoting and disseminating training to target audiences
• Supervising the creation of pedagogical support materials
• Ensuring preparation of technical-pedagogical files
• Monitoring training delivery
• Providing technical/pedagogical guidance to assigned personnel
• Managing physical resources for training
• Designing and applying training evaluation tools
• Making necessary adjustments as part of continuous improvement
• Evaluating trainer performance
• Preparing activity reports with the support of the pedagogical coordinator
• Reporting to senior management on the professional training management system
• Maintaining liaison with partners regarding delivered training products

7.4 Pedagogical Coordinator Responsibilities
The pedagogical coordinator is responsible for:

• Supporting the training manager
• Providing pedagogical support for training, coordinating feedback from trainees, trainers, and partner entities
• Recording and resolving complaints or incidents
• Overseeing pedagogical aspects of training programmes, from design to execution and evaluation
• Collecting participant satisfaction evaluations and managing data
• Preparing final reports for training actions
• Monitoring the implementation and evaluation of the training plan and activity balance

8. Complaints Procedures
a) Trainees should first raise complaints with the trainer to clarify and resolve the situation.
b) If the trainee wishes to formalise the complaint, it may be submitted in writing in the complaints register, by letter, email, or Complaints Book.
c) Complaints must be submitted within five days of the occurrence.
d) Complaints must be addressed within five days.

Immediate handling of a complaint involves one of two options:

• If the trainer can resolve the issue immediately, they must record it in the form and inform the coordinator.
• If not, the trainer must forward the completed form to the coordinator.

The pedagogical coordinator makes the final decision and completes the response section of the form.
At the end of the course, the incident is included in the final training evaluation report within the technical-pedagogical file.

 
We appreciate your attention.
Happiness Business School team